Thursday, April 1, 2010
You are speaking to Susan...and this is not a recording!
Shame, I hope the lady I just spoke to is not too sensitive. I do suffer from inherited and incurable foot-in-mouth syndrome!
I had dialled the number of a major insurance company in Gauteng but while waiting for the line to be picked up, one of my co-workers was talking to me from my office door.
In the background, I could hear that the line had been answered but it sounded like an automated voice answering machine and I didn't quite catch the message. So I stayed silent, waiting for the next recorded message. The voice started up again "You are through to 'our' company and you are speaking to Susan. How may I assist you?"
I suddenly realised my mistake and that I was speaking to a living person and I laughingly replied to her "Oh sorry Susan. I thought I was speaking to a recording!" Oops, probably not the best thing to say but I did qualify my statement by saying that I hadn't been listening properly. She didn't seem too worried and soon put me through to the right department where the queueing system IS a recorded message and blow me down if the recording didn't sound the SAME as Susan!